@import url('https://fonts.googleapis.com/css2?family=Archivo:ital,wght@0,400;0,500;0,600;0,700;0,800;1,400&display=swap');

:root {
  --color-bg: #131211; --color-text: #f2efed;
  --color-divider: rgba(242,239,237,0.14);
  --color-neutral-400: #4d4a48; --color-neutral-500: #6b6764; --color-neutral-600: #98938f;
  --color-neutral-700: #b8b3af; --color-neutral-800: #dcd8d5; --color-neutral-900: #f6f3f1;
  --color-accent-100: #2e120c; --color-accent-300: #5e1e12; --color-accent-400: #8a2b18;
  --color-accent: #ec3013; --color-accent-600: #ff5638; --color-accent-700: #ff8f78;
  --om-rail: #0e0d0d; --om-bar: rgba(19,18,17,0.86); --om-card: #1b1a19;
  --om-elevated: #232120; --om-field: #211f1e; --om-hover: rgba(242,239,237,0.06);
  --om-alert: rgba(236,48,19,0.14); --om-avatar: #2b2928; --om-avatar-ink: #f2efed;
  --om-ok: #4ade80;
  --om-shadow-sm: 0 1px 2px rgba(0,0,0,0.5); --om-shadow-md: 0 6px 18px rgba(0,0,0,0.55);
  --om-shadow-lg: 0 18px 44px rgba(0,0,0,0.62);
  --font-heading: "Archivo", system-ui, sans-serif;
  --font-body: "Archivo", system-ui, sans-serif;
}

html[data-theme="light"] {
  --color-bg: #f3f2f2; --color-text: #201e1d;
  --color-divider: rgba(32,30,29,0.16);
  --color-neutral-400: #bab6b6; --color-neutral-500: #9b9797; --color-neutral-600: #7d7979;
  --color-neutral-700: #605d5d; --color-neutral-800: #444141; --color-neutral-900: #2d2b2b;
  --color-accent-100: #fff2ef; --color-accent-300: #ffc4b8; --color-accent-400: #ff9783;
  --color-accent: #ff563c; --color-accent-600: #dd2b0f; --color-accent-700: #ae1800;
  --om-rail: #ffffff; --om-bar: rgba(243,242,242,0.88); --om-card: #ffffff;
  --om-elevated: #ffffff; --om-field: #f6f5f5; --om-hover: rgba(32,30,29,0.05);
  --om-alert: rgba(236,48,19,0.07); --om-avatar: #201e1d; --om-avatar-ink: #f6f3f1;
  --om-ok: #15803d;
  --om-shadow-sm: 0 1px 2px rgba(45,43,43,0.08); --om-shadow-md: 0 6px 18px rgba(45,43,43,0.1);
  --om-shadow-lg: 0 18px 44px rgba(45,43,43,0.16);
}

[hidden] { display: none !important; }
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--color-bg); color: var(--color-text); font-family: var(--font-body);
  transition: background .25s ease, color .25s ease; min-height: 100vh;
}
h1, h2, h3, h4 { font-family: var(--font-heading); font-weight: 800; margin: 0; letter-spacing: -0.02em; }
p { margin: 0; }
a { color: inherit; }
code, .mono { font-family: ui-monospace, "SFMono-Regular", Menlo, monospace; }
::placeholder { color: var(--color-neutral-500); }
:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }

@keyframes om-up { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: none; } }
@keyframes om-row { from { opacity: 0; transform: translateX(-8px); } to { opacity: 1; transform: none; } }
@keyframes om-pulse { 0% { box-shadow: 0 0 0 0 currentColor; } 70% { box-shadow: 0 0 0 7px transparent; } 100% { box-shadow: 0 0 0 0 transparent; } }
@keyframes om-sk { 0% { opacity: .35; } 50% { opacity: .8; } 100% { opacity: .35; } }
@keyframes om-grow { from { transform: scaleY(.03); } to { transform: scaleY(1); } }
.anim-up { animation: om-up .3s ease-out both; }
.anim-row { animation: om-row .3s ease-out both; }
.dot-pulse { animation: om-pulse 2.6s ease-out infinite; }

/* ---------------------------------------------------------------- layout */
.layout { display: flex; flex-wrap: wrap; align-items: stretch; min-height: 100vh; }

.rail {
  flex: 1 1 232px; max-width: 232px; background: var(--om-rail);
  border-right: 1px solid var(--color-divider); display: flex; flex-direction: column;
  gap: 4px; position: sticky; top: 0; height: 100vh; overflow-y: auto;
}
@media (max-width: 860px) { .rail { position: static; height: auto; max-width: none; flex-basis: 100%; } }

.rail-brand { padding: 18px 18px 16px; display: flex; align-items: center; gap: 11px; }
.rail-brand-mark {
  width: 30px; height: 30px; border-radius: 9px; background: var(--color-accent);
  display: grid; place-items: center; flex: none; box-shadow: 0 4px 14px rgba(236,48,19,.4);
}
.rail-brand-name { font-family: var(--font-heading); font-weight: 800; font-size: 14px; letter-spacing: -.01em; line-height: 1.15; }
.rail-brand-sub { font-size: 9px; letter-spacing: .16em; text-transform: uppercase; color: var(--color-neutral-600); }

.rail-nav { display: flex; flex-wrap: wrap; gap: 3px; padding: 4px 10px; }
.nav-item {
  display: flex; align-items: center; gap: 10px; flex: 1 1 148px; min-width: 140px;
  padding: 9px 11px; border-radius: 10px; border: 0; cursor: pointer; text-decoration: none;
  font: inherit; font-size: 13px; font-family: var(--font-heading); font-weight: 800;
  transition: background .18s ease, color .18s ease; background: transparent; color: var(--color-neutral-700);
}
.nav-item:hover { background: var(--om-hover); color: var(--color-text); }
.nav-item.active { background: var(--color-accent); color: #fff; }
.nav-item svg { flex: none; opacity: .9; }
.nav-item span.label { flex: 1; text-align: left; }
.nav-badge {
  font-size: 10px; padding: 1px 7px; border-radius: 999px; font-family: var(--font-heading);
  font-weight: 800; background: var(--om-hover); color: var(--color-neutral-700);
}
.nav-item.active .nav-badge { background: rgba(255,255,255,.22); color: #fff; }

.rail-section-title { flex-basis: 100%; font-size: 9px; letter-spacing: .16em; text-transform: uppercase; color: var(--color-neutral-600); }
.rail-apps { padding: 0 18px 8px; display: flex; flex-direction: column; gap: 9px; }
.rail-divider { margin: 10px 18px; height: 1px; background: var(--color-divider); }
.rail-app-row {
  display: flex; align-items: center; gap: 8px; width: 100%; padding: 5px 0; background: transparent;
  border: 0; cursor: pointer; color: var(--color-neutral-700); font: inherit; font-size: 12px;
  text-align: left; text-decoration: none;
}
.rail-app-row:hover { color: var(--color-text); }
.rail-app-row .name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.rail-app-row .state { font-size: 10px; letter-spacing: .08em; color: var(--color-neutral-600); }

.dot { width: 7px; height: 7px; border-radius: 50%; flex: none; display: inline-block; }
.dot.lg { width: 9px; height: 9px; }
.dot-ok { background: var(--om-ok); color: var(--om-ok); }
.dot-idle { background: var(--color-neutral-500); color: var(--color-neutral-500); }
.dot-off { background: var(--color-accent); color: var(--color-accent); }

.rail-ingest { margin-top: auto; padding: 14px 18px; border-top: 1px solid var(--color-divider); display: flex; flex-direction: column; gap: 7px; }
.rail-ingest code { font-size: 11px; color: var(--color-neutral-700); line-height: 1.4; word-break: break-all; }
.rail-ingest-status { display: flex; align-items: center; gap: 7px; font-size: 11px; color: var(--color-neutral-600); }

/* ------------------------------------------------------------------ main */
.main { flex: 999 1 800px; min-width: 0; display: flex; flex-direction: column; }

.topbar {
  display: flex; flex-wrap: wrap; align-items: center; gap: 10px; padding: 12px 24px;
  border-bottom: 1px solid var(--color-divider); background: var(--om-bar); backdrop-filter: blur(8px);
  position: sticky; top: 0; z-index: 40;
}
.search-box {
  flex: 1 1 240px; min-width: 190px; display: flex; align-items: center; gap: 9px;
  background: var(--om-field); border: 1px solid var(--color-divider); border-radius: 10px;
  padding: 0 12px; transition: border-color .2s ease;
}
.search-box:focus-within { border-color: var(--color-neutral-500); }
.search-box svg { opacity: .5; flex: none; }
.search-box input {
  flex: 1; min-width: 0; border: 0; background: transparent; font: inherit; font-size: 13px;
  padding: 9px 0; color: var(--color-text); outline: none;
}
.search-clear { border: 0; background: transparent; cursor: pointer; font-size: 10px; letter-spacing: .1em; color: var(--color-accent-700); padding: 4px; font-family: var(--font-heading); font-weight: 800; }

.status-pill {
  display: flex; align-items: center; gap: 8px; padding: 6px 11px; border: 1px solid var(--color-divider);
  border-radius: 999px; font-size: 10.5px; letter-spacing: .1em; color: var(--color-neutral-700); white-space: nowrap;
}
.icon-btn {
  position: relative; width: 36px; height: 36px; border-radius: 10px; border: 1px solid var(--color-divider);
  background: var(--om-field); color: var(--color-text); cursor: pointer; display: grid; place-items: center;
}
.icon-btn:hover { background: var(--om-hover); }
.icon-badge {
  position: absolute; top: -5px; right: -5px; min-width: 17px; height: 17px; padding: 0 4px;
  border-radius: 999px; background: var(--color-accent); color: #fff; font-size: 10px;
  font-family: var(--font-heading); font-weight: 800; display: grid; place-items: center;
}
.user-chip { display: flex; align-items: center; gap: 9px; padding-left: 12px; border-left: 1px solid var(--color-divider); }
.avatar {
  width: 32px; height: 32px; border-radius: 10px; background: var(--om-avatar); color: var(--om-avatar-ink);
  display: grid; place-items: center; font-family: var(--font-heading); font-weight: 800; font-size: 11.5px; flex: none;
}
.user-name { font-size: 12px; font-family: var(--font-heading); font-weight: 800; line-height: 1.25; }
.user-role { font-size: 9.5px; letter-spacing: .1em; text-transform: uppercase; color: var(--color-neutral-600); }
.logout-btn { border: 0; background: transparent; color: var(--color-neutral-600); cursor: pointer; font: inherit; font-size: 11px; padding: 0; }
.logout-btn:hover { color: var(--color-accent-700); }

.notif-panel {
  position: absolute; top: 62px; right: 24px; z-index: 45; width: min(390px, calc(100vw - 40px));
  background: var(--om-elevated); border: 1px solid var(--color-divider); border-radius: 14px;
  box-shadow: var(--om-shadow-lg); overflow: hidden;
}
.notif-head { display: flex; align-items: center; justify-content: space-between; padding: 12px 15px; border-bottom: 1px solid var(--color-divider); }
.notif-head span.title { font-size: 10px; letter-spacing: .14em; text-transform: uppercase; color: var(--color-neutral-700); }
.notif-head button { border: 0; background: transparent; cursor: pointer; font-size: 11px; color: var(--color-accent-700); font-family: var(--font-heading); font-weight: 800; }
.notif-list { max-height: 330px; overflow: auto; }
.notif-item { display: flex; gap: 11px; padding: 12px 15px; border-bottom: 1px solid var(--color-divider); }
.notif-item.unread { background: var(--om-hover); }
.notif-title { font-size: 12.5px; font-family: var(--font-heading); font-weight: 800; line-height: 1.3; }
.notif-body { font-size: 12px; color: var(--color-neutral-700); line-height: 1.4; }
.notif-time { font-size: 9.5px; letter-spacing: .1em; text-transform: uppercase; color: var(--color-neutral-600); margin-top: 3px; }
.notif-empty { padding: 28px 16px; font-size: 12.5px; color: var(--color-neutral-700); text-align: center; }

.page { padding: 24px; display: flex; flex-direction: column; gap: 18px; }
.page-head { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: space-between; gap: 14px; }
.kicker { font-size: 10px; letter-spacing: .16em; text-transform: uppercase; color: var(--color-accent-700); }
.page-head h2 { font-size: 30px; margin: 4px 0 2px; }
.page-sub { font-size: 13px; color: var(--color-neutral-700); }
.head-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* --------------------------------------------------------------- buttons */
.btn {
  display: inline-flex; align-items: center; gap: 7px; padding: 9px 15px; border-radius: 10px;
  border: 0; font: inherit; font-size: 13px; font-family: var(--font-heading); font-weight: 800;
  cursor: pointer; text-decoration: none; white-space: nowrap;
}
.btn-primary { background: var(--color-accent); color: #fff; box-shadow: 0 5px 18px rgba(236,48,19,.32); }
.btn-primary:hover { background: var(--color-accent-600); }
.btn-secondary { border: 1px solid var(--color-divider); background: var(--om-field); color: var(--color-text); }
.btn-secondary:hover { background: var(--om-hover); }
.btn-ghost { border: 0; background: transparent; color: var(--color-neutral-700); padding: 0; }
.btn-ghost:hover { color: var(--color-text); }
.btn[disabled] { cursor: not-allowed; opacity: .45; }
.btn-sm { padding: 6px 11px; font-size: 11.5px; border-radius: 8px; }

/* ----------------------------------------------------------------- chip */
.chip {
  padding: 6px 12px; border-radius: 999px; cursor: pointer; font: inherit; font-size: 12px;
  font-family: var(--font-heading); font-weight: 800; transition: all .18s ease;
  border: 1px solid var(--color-divider); background: transparent; color: var(--color-neutral-800);
  text-decoration: none; display: inline-flex; align-items: center;
}
.chip.active { border-color: transparent; background: var(--color-accent); color: #fff; }
.chip-row { display: flex; flex-wrap: wrap; gap: 7px; align-items: center; }
.chip-label { font-size: 9.5px; letter-spacing: .14em; text-transform: uppercase; color: var(--color-neutral-600); width: 62px; flex: none; }

/* --------------------------------------------------------------- badges */
.badge-prio { display: inline-flex; align-items: center; padding: 4px 11px; border-radius: 999px; font-size: 10.5px; letter-spacing: .06em; font-family: var(--font-heading); font-weight: 800; flex: none; white-space: nowrap; }
.badge-prio.urgent { background: var(--color-accent); color: #fff; }
.badge-prio.high { background: var(--color-accent-100); color: var(--color-accent-700); border: 1px solid var(--color-accent-300); }
.badge-prio.normal { background: var(--om-field); color: var(--color-neutral-800); border: 1px solid var(--color-divider); }
.badge-prio.low { background: transparent; color: var(--color-neutral-700); border: 1px solid var(--color-divider); }
.badge-status { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--color-neutral-800); padding: 4px 10px 4px 8px; border-radius: 999px; border: 1px solid var(--color-divider); white-space: nowrap; }
.badge-new { font-size: 9px; letter-spacing: .12em; padding: 2px 7px; border-radius: 999px; background: var(--color-accent); color: #fff; font-family: var(--font-heading); font-weight: 800; }

/* ----------------------------------------------------------------- card */
.card { border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); box-shadow: var(--om-shadow-sm); }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--color-divider); }
.card-head h4 { font-size: 16px; margin: 3px 0 0; }
.card-eyebrow { font-size: 10px; letter-spacing: .14em; text-transform: uppercase; color: var(--color-neutral-700); }
.card-body { padding: 18px; }

.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(196px, 1fr)); gap: 12px; }
.stat-card {
  position: relative; overflow: hidden; padding: 16px; border-radius: 14px; border: 1px solid var(--color-divider);
  background: var(--om-card); box-shadow: var(--om-shadow-sm); transition: transform .22s ease, box-shadow .22s ease, border-color .22s ease;
}
.stat-card:hover { transform: translateY(-3px); box-shadow: var(--om-shadow-lg); border-color: var(--color-neutral-500); }
.stat-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; }
.stat-label { font-size: 10px; letter-spacing: .13em; text-transform: uppercase; color: var(--color-neutral-700); line-height: 1.4; }
.stat-icon { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; flex: none; background: var(--om-field); color: var(--color-neutral-700); }
.stat-icon.alert { background: var(--om-alert); color: var(--color-accent); }
.stat-value { display: flex; align-items: baseline; gap: 5px; margin-top: 12px; }
.stat-value strong { font-family: var(--font-heading); font-weight: 800; font-size: 30px; letter-spacing: -.03em; line-height: 1; }
.stat-unit { font-size: 12px; color: var(--color-neutral-600); }
.stat-trend { display: flex; align-items: center; gap: 6px; margin-top: 9px; font-size: 11.5px; color: var(--color-neutral-800); }
.stat-trend.down { color: var(--om-ok); }
.stat-trend .muted { color: var(--color-neutral-600); }

.two-col { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 16px; align-items: start; }

.queue-row {
  display: flex; align-items: center; gap: 12px; width: 100%; padding: 13px 16px; border: 0;
  border-bottom: 1px solid var(--color-divider); background: transparent; color: var(--color-text);
  font: inherit; text-align: left; cursor: pointer; transition: background .18s ease; text-decoration: none;
}
.queue-row:hover { background: var(--om-hover); }
.queue-row:last-child { border-bottom: 0; }
.prio-bar { width: 3px; align-self: stretch; border-radius: 2px; flex: none; }
.prio-bar.urgent { background: var(--color-accent); }
.prio-bar.high { background: var(--color-accent-400); }
.prio-bar.normal { background: var(--color-neutral-500); }
.prio-bar.low { background: var(--color-neutral-400); }

.activity-item { display: flex; gap: 14px; }
.activity-rail { display: flex; flex-direction: column; align-items: center; flex: none; }
.activity-dot { width: 9px; height: 9px; border-radius: 50%; margin-top: 5px; background: var(--color-neutral-600); }
.activity-line { flex: 1; width: 1px; background: var(--color-divider); margin: 4px 0; }
.activity-title { font-size: 13px; font-family: var(--font-heading); font-weight: 800; line-height: 1.3; }
.activity-body { font-size: 12px; color: var(--color-neutral-700); }
.activity-time { font-size: 9.5px; letter-spacing: .1em; text-transform: uppercase; color: var(--color-neutral-600); margin-top: 3px; }

.monitor-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.monitor-item {
  display: flex; align-items: center; gap: 12px; padding: 15px 16px; border-right: 1px solid var(--color-divider);
  border-bottom: 1px solid var(--color-divider); text-decoration: none; color: var(--color-text);
}
.monitor-item:hover { background: var(--om-hover); }

/* --------------------------------------------------------------- filter */
.filter-card { display: flex; flex-direction: column; gap: 10px; padding: 14px 16px; border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); }

/* ----------------------------------------------------------- ticket row */
.ticket-list { display: flex; flex-direction: column; gap: 8px; }
.ticket-row {
  display: flex; flex-wrap: wrap; align-items: center; gap: 14px; width: 100%; padding: 15px 16px;
  border-radius: 12px; border: 1px solid var(--color-divider); background: var(--om-card); color: var(--color-text);
  font: inherit; text-align: left; cursor: pointer; box-shadow: var(--om-shadow-sm);
  transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease; text-decoration: none;
}
.ticket-row:hover { border-color: var(--color-neutral-500); box-shadow: var(--om-shadow-md); transform: translateY(-1px); }
.ticket-row.fresh { border-color: var(--color-accent-400); background: var(--om-alert); }
.ticket-main { flex: 1 1 300px; min-width: 200px; }
.ticket-topline { display: flex; align-items: center; gap: 9px; flex-wrap: wrap; }
.ticket-title { font-size: 14px; font-family: var(--font-heading); font-weight: 800; line-height: 1.3; margin-top: 3px; }
.ticket-origin { font-size: 11.5px; color: var(--color-neutral-700); margin-top: 3px; }
.ticket-mid { flex: 0 1 auto; display: flex; align-items: center; gap: 8px; }
.ticket-owner { flex: 0 0 128px; min-width: 110px; }
.ticket-owner .name { font-size: 12px; font-family: var(--font-heading); font-weight: 800; }
.ticket-owner .role { font-size: 10.5px; color: var(--color-neutral-600); }
.ticket-time { flex: 0 0 96px; min-width: 90px; text-align: right; }
.ticket-time .rel { font-size: 12px; }
.ticket-time .abs { font-size: 10.5px; color: var(--color-neutral-600); }
.muted-code { font-family: ui-monospace, monospace; font-size: 11.5px; color: var(--color-neutral-600); }

.empty-state {
  display: flex; flex-direction: column; align-items: flex-start; gap: 10px; padding: 44px 28px;
  border: 1px dashed var(--color-neutral-500); border-radius: 14px; background: var(--om-card);
}
.empty-icon { width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; background: var(--om-hover); color: var(--color-neutral-700); }
.empty-state p { font-size: 13px; color: var(--color-neutral-700); max-width: 44ch; }

/* --------------------------------------------------------------- detail */
.back-link { align-self: flex-start; display: inline-flex; align-items: center; gap: 7px; border: 0; background: transparent; color: var(--color-neutral-700); font: inherit; font-size: 12px; cursor: pointer; padding: 0; text-decoration: none; }
.back-link:hover { color: var(--color-text); }
.detail-head { display: flex; flex-wrap: wrap; align-items: flex-start; justify-content: space-between; gap: 16px; }
.detail-title { flex: 1 1 380px; }
.detail-title h2 { font-size: 28px; margin: 8px 0 0; max-width: 44ch; }
.detail-topline { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }

.field { margin-bottom: 0; }
.field label { display: block; font-size: 11px; letter-spacing: .06em; text-transform: uppercase; color: var(--color-neutral-700); margin-bottom: 6px; }
.input, select.input, textarea.input {
  width: 100%; padding: 10px 12px; border-radius: 10px; border: 1px solid var(--color-divider);
  background: var(--om-field); color: var(--color-text); font: inherit; font-size: 13.5px; outline: none;
}
textarea.input { resize: vertical; }
.form-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 14px; }
.form-stack { display: flex; flex-direction: column; gap: 16px; }

.payload-box { margin-top: 14px; padding: 13px 14px; border-radius: 10px; background: var(--om-field); border: 1px solid var(--color-divider); }
.payload-box .lbl { font-size: 9.5px; letter-spacing: .14em; text-transform: uppercase; color: var(--color-neutral-600); margin-bottom: 7px; }
.payload-box code { display: block; font-size: 11.5px; line-height: 1.7; color: var(--color-neutral-800); white-space: pre-wrap; word-break: break-word; }

.thread { padding: 18px 16px; display: flex; flex-direction: column; gap: 14px; }
.thread-system { display: flex; align-items: center; gap: 10px; width: 100%; font-size: 11px; color: var(--color-neutral-600); }
.thread-system .hr { flex: 1; height: 1px; background: var(--color-divider); }
.thread-system span.lbl { letter-spacing: .08em; text-transform: uppercase; white-space: nowrap; }
.thread-row { display: flex; }
.thread-row.right { justify-content: flex-end; }
.bubble { max-width: 92%; padding: 13px 15px; border-radius: 14px; border: 1px solid var(--color-divider); background: var(--om-card); }
.bubble.support { border-color: transparent; background: var(--om-field); }
.bubble.note { border-style: dashed; border-color: var(--color-neutral-500); background: transparent; }
.bubble-head { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; flex-wrap: wrap; }
.bubble-avatar { width: 22px; height: 22px; border-radius: 7px; display: grid; place-items: center; font-family: var(--font-heading); font-weight: 800; font-size: 9.5px; flex: none; background: var(--om-hover); color: var(--color-neutral-800); }
.bubble.support .bubble-avatar { background: var(--color-accent); color: #fff; }
.bubble-author { font-size: 12.5px; font-family: var(--font-heading); font-weight: 800; }
.bubble-role { font-size: 9.5px; letter-spacing: .1em; text-transform: uppercase; color: var(--color-neutral-600); }
.bubble.note .bubble-role { color: var(--color-accent-700); }
.bubble-time { font-size: 10.5px; color: var(--color-neutral-600); margin-left: auto; }
.bubble p { font-size: 13.5px; line-height: 1.6; }

.reply-box { padding: 14px 16px; border-top: 1px solid var(--color-divider); background: var(--om-field); }
.reply-modes { display: flex; gap: 6px; margin-bottom: 9px; }
.reply-footer { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-top: 9px; flex-wrap: wrap; }
.reply-hint { font-size: 11px; color: var(--color-neutral-600); }

.meta-row { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; padding-bottom: 10px; margin-bottom: 10px; border-bottom: 1px solid var(--color-divider); }
.meta-row:last-child { border-bottom: 0; margin-bottom: 0; padding-bottom: 0; }
.meta-k { font-size: 11.5px; color: var(--color-neutral-700); }
.meta-v { font-size: 12.5px; font-family: var(--font-heading); font-weight: 800; text-align: right; }
.meta-v select, .meta-v input { text-align: right; }

.app-mini { display: flex; align-items: center; gap: 11px; margin-top: 12px; }
.app-mini .name { font-size: 15px; font-family: var(--font-heading); font-weight: 800; }
.mini-metrics { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-top: 14px; }
.mini-metric { padding: 11px; border-radius: 10px; background: var(--om-field); }
.mini-metric .k { font-size: 9.5px; letter-spacing: .12em; text-transform: uppercase; color: var(--color-neutral-600); }
.mini-metric .v { font-family: var(--font-heading); font-weight: 800; font-size: 20px; }

/* ----------------------------------------------------------------- apps */
.apps-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 14px; }
.app-card { border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); box-shadow: var(--om-shadow-sm); overflow: hidden; transition: transform .22s ease, box-shadow .22s ease; text-decoration: none; color: var(--color-text); display: block; }
.app-card:hover { transform: translateY(-3px); box-shadow: var(--om-shadow-lg); }
.app-card-head { padding: 16px 17px; display: flex; align-items: flex-start; gap: 12px; border-bottom: 1px solid var(--color-divider); }
.app-mark { width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; flex: none; font-family: var(--font-heading); font-weight: 800; font-size: 13px; background: var(--om-field); color: var(--color-text); }
.app-card-head .name { font-size: 16px; font-family: var(--font-heading); font-weight: 800; line-height: 1.2; }
.state-pill { display: inline-flex; align-items: center; gap: 7px; padding: 5px 11px; border-radius: 999px; border: 1px solid var(--color-divider); font-size: 9.5px; letter-spacing: .12em; font-family: var(--font-heading); font-weight: 800; flex: none; white-space: nowrap; }
.state-pill.on { color: var(--om-ok); }
.state-pill.idle { color: var(--color-neutral-700); }
.state-pill.off { color: var(--color-accent-700); }
.app-metrics { display: grid; grid-template-columns: 1fr 1fr; }
.app-metric { padding: 13px 17px; border-right: 1px solid var(--color-divider); border-bottom: 1px solid var(--color-divider); }
.app-metric .k { font-size: 9.5px; letter-spacing: .12em; text-transform: uppercase; color: var(--color-neutral-600); }
.app-metric .v { font-family: var(--font-heading); font-weight: 800; font-size: 15px; margin-top: 2px; }
.app-card-foot { padding: 13px 17px; display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }

.bars { display: flex; align-items: flex-end; gap: 6px; height: 132px; margin-top: 18px; }
.bar-col { flex: 1; height: 100%; display: flex; flex-direction: column; align-items: stretch; justify-content: flex-end; gap: 7px; min-width: 0; }
.bar-fill { border-radius: 5px 5px 0 0; background: var(--color-neutral-400); transform-origin: bottom; animation: om-grow .5s cubic-bezier(.2,.7,.3,1) both; transition: background .2s ease; }
.bar-fill.current { background: var(--color-accent); }
.bar-fill:hover { background: var(--color-accent); }
.bar-label { font-size: 9px; text-align: center; color: var(--color-neutral-600); }

.offline-alert { display: flex; gap: 12px; align-items: flex-start; padding: 15px 16px; border-radius: 12px; border: 1px solid var(--color-accent-400); background: var(--om-alert); }
.offline-alert svg { flex: none; margin-top: 1px; }
.offline-alert .title { font-size: 13.5px; font-family: var(--font-heading); font-weight: 800; }
.offline-alert .body { font-size: 12.5px; color: var(--color-neutral-800); line-height: 1.5; }

.metric-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; }
.metric-tile { padding: 15px 16px; border: 1px solid var(--color-divider); border-radius: 12px; background: var(--om-card); }
.metric-tile .k { font-size: 9.5px; letter-spacing: .13em; text-transform: uppercase; color: var(--color-neutral-600); }
.metric-tile .v { font-family: var(--font-heading); font-weight: 800; font-size: 22px; margin-top: 4px; }

/* ------------------------------------------------------------- projects */
.key-row { display: flex; align-items: center; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--color-divider); flex-wrap: wrap; }
.key-row:last-child { border-bottom: 0; }
.key-revealed { padding: 12px 14px; border-radius: 10px; background: var(--om-alert); border: 1px solid var(--color-accent-400); font-size: 12.5px; word-break: break-all; }

/* ---------------------------------------------------------------- table */
.table-wrap { overflow-x: auto; }
table.data-table { width: 100%; border-collapse: collapse; font-size: 13px; }
table.data-table th { text-align: left; font-size: 10px; letter-spacing: .1em; text-transform: uppercase; color: var(--color-neutral-600); padding: 10px 12px; border-bottom: 2px solid var(--color-divider); white-space: nowrap; }
table.data-table td { padding: 10px 12px; border-bottom: 1px solid var(--color-divider); vertical-align: middle; }

/* ----------------------------------------------------------------- misc */
.skeleton-row { display: flex; align-items: center; gap: 14px; padding: 16px; border: 1px solid var(--color-divider); border-radius: 12px; background: var(--om-card); animation: om-sk 1.3s ease-in-out infinite; }
.skel { background: color-mix(in srgb, currentColor 10%, transparent); border-radius: 6px; }

.toast-wrap { position: fixed; right: 20px; bottom: 20px; z-index: 90; display: flex; flex-direction: column; gap: 10px; align-items: flex-end; pointer-events: none; }
.toast {
  display: flex; align-items: flex-start; gap: 11px; width: min(330px, calc(100vw - 40px)); padding: 13px 15px;
  border-radius: 12px; border: 1px solid var(--color-divider); background: var(--om-elevated);
  box-shadow: var(--om-shadow-lg); animation: om-up .26s cubic-bezier(.2,.8,.3,1); pointer-events: auto;
}
.toast .dot { margin-top: 6px; }
.toast-title { font-size: 13px; font-family: var(--font-heading); font-weight: 800; line-height: 1.3; }
.toast-body { font-size: 12px; color: var(--color-neutral-700); line-height: 1.4; }

.footer-bar { margin-top: auto; padding: 16px 24px; border-top: 1px solid var(--color-divider); display: flex; flex-wrap: wrap; gap: 10px; justify-content: space-between; font-size: 11px; color: var(--color-neutral-600); }

/* ---------------------------------------------------------------- login */
.login-shell { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 24px; }
.login-card { width: min(380px, 100%); border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); box-shadow: var(--om-shadow-lg); padding: 28px; display: flex; flex-direction: column; gap: 18px; }
.login-error { padding: 10px 12px; border-radius: 10px; background: var(--om-alert); border: 1px solid var(--color-accent-400); color: var(--color-accent-700); font-size: 12.5px; }

/* ------------------------------------------------------------- pipeline */
.kanban-board { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 8px; align-items: flex-start; }
.kanban-col { flex: 0 0 268px; border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); display: flex; flex-direction: column; max-height: calc(100vh - 260px); }
.kanban-col.drag-over { border-color: var(--color-accent); box-shadow: 0 0 0 1px var(--color-accent) inset; }
.kanban-col-head { padding: 12px 14px; border-bottom: 1px solid var(--color-divider); }
.kanban-col-title { font-family: var(--font-heading); font-weight: 800; font-size: 12.5px; letter-spacing: .02em; }
.kanban-col-total { font-size: 11px; color: var(--color-neutral-600); margin-top: 2px; }
.kanban-col-body { flex: 1; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 8px; min-height: 60px; }
.kanban-card { border: 1px solid var(--color-divider); border-radius: 11px; background: var(--om-elevated); padding: 11px 12px; cursor: grab; display: flex; flex-direction: column; gap: 6px; }
.kanban-card:active { cursor: grabbing; }
.kanban-card.dragging { opacity: .4; }
.kanban-card-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.kanban-card-title { font-size: 13px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kanban-card-company { font-size: 11.5px; color: var(--color-neutral-600); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kanban-card-foot { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 11px; color: var(--color-neutral-700); }
.kanban-card .avatar-sm { width: 20px; height: 20px; border-radius: 999px; background: var(--om-avatar); color: var(--om-avatar-ink); display: inline-flex; align-items: center; justify-content: center; font-size: 9px; font-weight: 800; flex: none; }
.kanban-empty { font-size: 11.5px; color: var(--color-neutral-600); text-align: center; padding: 14px 6px; }

.motivo-dialog { border: 1px solid var(--color-divider); border-radius: 14px; background: var(--om-card); color: var(--color-text); padding: 20px; width: min(360px, 90vw); box-shadow: var(--om-shadow-lg); }
.motivo-dialog::backdrop { background: rgba(0,0,0,0.55); }

/* ------------------------------------------------------------- dashboard */
.funnel-row { display: flex; align-items: center; gap: 12px; padding: 9px 16px; }
.funnel-label { flex: 0 0 130px; font-size: 12.5px; color: var(--color-neutral-800); }
.funnel-track { flex: 1; height: 8px; border-radius: 999px; background: var(--om-field); overflow: hidden; }
.funnel-fill { height: 100%; border-radius: 999px; background: var(--color-accent-600); }
.funnel-value { flex: 0 0 34px; text-align: right; font-family: var(--font-heading); font-weight: 800; font-size: 13px; }
.origen-row { display: flex; align-items: center; gap: 12px; padding: 11px 16px; border-bottom: 1px solid var(--color-divider); }
.origen-row:last-child { border-bottom: 0; }
.origen-name { flex: 1; font-size: 13px; }
.origen-count { font-size: 11.5px; color: var(--color-neutral-600); flex: none; }
.origen-rate { flex: none; font-family: var(--font-heading); font-weight: 800; font-size: 14px; min-width: 46px; text-align: right; }

@media (max-width: 640px) {
  .page { padding: 16px; }
  .topbar { padding: 10px 14px; }
  .page-head h2 { font-size: 24px; }
  .ticket-owner, .ticket-time { display: none; }
}

/* ------------------------------------------------- marca + cuentas admin */
.rail-brand-logo { width: 34px; height: auto; flex: none; display: block; }
.acc-state, .op-status { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; border: 1px solid var(--color-divider); font-size: 11.5px; font-family: var(--font-heading); font-weight: 800; white-space: nowrap; }
.acc-state::before, .op-status::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.acc-state.active, .op-status.done { color: var(--om-ok); }
.acc-state.locked, .op-status.pending, .op-status.delivered { color: #b7791f; }
.acc-state.disabled, .op-status.failed, .op-status.rejected { color: var(--color-accent-700); }
.op-status.expired { color: var(--color-neutral-700); }